Refund policy

Here is a STRICT NO-REFUND / NO-RETURN policy, written cleanly and formatted perfectly for Shopify policy pages (clear headers, scannable, legally safe). This is common for drop-based and streetwear brands.

You can paste this directly into Shopify → Settings → Policies → Refund Policy.

MOOTS No-Refund Policy

All sales at MOOTS are final.

By placing an order with MOOTS, you acknowledge and agree to the terms below.

All Sales Final

MOOTS does not offer refunds, returns, or exchanges for any items once an order has been placed.

This includes, but is not limited to:

  • Incorrect sizing

  • Change of mind

  • Ordering the wrong item

  • Delayed delivery due to carrier issues

Please review product descriptions and size charts carefully before purchasing.

Limited Drops & Exclusivity

Many MOOTS items are produced in limited quantities or exclusive drops, making restocks and returns unavailable. For this reason, all purchases are final sale.

Defective or Incorrect Items

If you receive an item that is defective or incorrect, please contact us within 48 hours of delivery at:

📧 jgmbusiness444@gmail.com

Include:

  • Your order number

  • Clear photos of the issue

If approved, we will offer a replacement of the same item (subject to availability).
Refunds will not be issued.

Shipping Issues

MOOTS is not responsible for lost, stolen, or delayed packages once the order has been handed off to the carrier. Please ensure your shipping address is correct at checkout.

Chargebacks & Disputes

By purchasing from MOOTS, you agree not to initiate chargebacks or payment disputes for final sale items. Any fraudulent disputes may result in a permanent ban from future purchases.

Contact

For questions regarding your order, contact us at:
📧 jgmbusiness444@gmail.com

Final Note

By completing checkout, you confirm that you have read and agreed to MOOTS’ No-Refund Policy.