Shipping policy

Here is a Shopify-default–aligned Shipping Policy for MOOTS, written to clearly place responsibility on the third-party carrier while still sounding professional and standard.

You can paste this directly into
Shopify → Settings → Policies → Shipping Policy.

SHIPPING POLICY

ORDER PROCESSING

All orders are processed within 1–5 business days, excluding weekends and holidays. Processing times may be longer during high-volume releases, limited drops, or holidays.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

SHIPPING CARRIERS

MOOTS uses third-party shipping carriers to deliver all orders. Shipping services, delivery timelines, and tracking updates are handled entirely by the carrier once the package leaves our facility.

SHIPPING TIMES

Shipping times are estimates provided by the carrier and are not guaranteed. Delays may occur due to factors beyond our control, including but not limited to weather, customs, carrier disruptions, or peak shipping periods.

MOOTS is not responsible for shipping delays once an order has been handed over to the carrier.

RISK OF LOSS

Once an order has been shipped and handed off to the carrier, all risk of loss transfers to the customer. MOOTS is not liable for lost, stolen, or delayed packages.

INCORRECT ADDRESS

Customers are responsible for providing accurate and complete shipping information at checkout.

MOOTS is not responsible for:

  • Packages delivered to incorrect addresses provided by the customer

  • Packages returned to sender due to address errors

Orders shipped to incorrect addresses will not be refunded or replaced.

LOST, STOLEN, OR DAMAGED PACKAGES

MOOTS is not responsible for packages that are lost, stolen, or damaged in transit.

If your package is marked as delivered but not received, or if it arrives damaged, you must file a claim directly with the shipping carrier using the provided tracking number.

INTERNATIONAL SHIPPING

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

MOOTS is not responsible for delays caused by customs processing.

SHIPPING CONFIRMATION & TRACKING

Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

CONTACT

For shipping-related questions, contact us at:
📧 jgmbusiness444@gmail.com